We will always

  • Find out what you want to achieve
  • Keep your matter confidential
  • Represent your interests
  • Not discriminate against you for any reason
  • Advise whether these expectations are realistic and achievable
  • Deal with your enquiries courteously and promptly

At the outset of the matter we will confirm, in writing:

  • The name and status of the person looking after your matter
  • The best indication we can give you of the cost involved, and our charging rate
  • Your instructions to us and the advice given to you
  • An estimate of the approximate time the matter will take to complete
  • Any action we need you to take and any information we need from you
  • What action we will be taking

As the matter progresses we will:

  • Keep you informed of developments
  • Inform you if our cost estimate needs to be revised or if there is a change in personnel dealing with the matter.
  • Advise you of any delays and the reasons for them